Shipping & Returns

Return Policy? 

Due to most orders being handmade. At this time we do not accept returns, but we will be happy to offer exchanges within 5 business days. 

Return address:

Product Warranty? 

If your Q LUXE NYC piece becomes defective or damaged within the first 15 days of purchase, you are able to exchange your product with us for free. Please email customer service (info@qluxenyc.com) with your inquiry and we will organize the exchange. 

Exchange? 

If you are unhappy with your piece and would like to exchange please contact customer service at info@qluxenyc.com within 5 business days from the day you received your shipment. 

Domestic Shipping will be sent with USPS First Class Mail with tracking. Please allow 3-5 business days. Please note once the package is marked delivered. The package is the customers responsibility. 

Overseas shipping will be sent with USPS First Class Mail International, $20 standard shipping cost. Please allow 6-10 business days. Please note once the package is marked delivered. The package is the customers responsibility. Any customs or duty charges are the customers responsibility.